Hair Away products are distributed in most major drugstore chains in Quebec. If you are unable to find a specific product, please do not hesitate to contact our customer service line at (514) 856-6996 or toll-free at 1 (877) 856-6996 so that we may help you locate the closest point of sale. If you are located outside Quebec, you may purchase products by telephone at 1-877-856-6996 or by emailing us at info@hair-away.ca.

It depends on the type of wax you use. It is important to read well the directions and precautions indicated on the jars. A thermometer is applied on the jar in order to help you make sure that the wax is at the right temperature for usage. In addition to checking the temperature, we recommend that you check the texture of the wax before use by gently stirring a spatula in the jar in order to make sure that the wax is creamy. If you use a sugar based cold wax, we suggest a temperature of 40℃. If you use a resin-based lukewarm wax, we recommend a temperature of 50℃ to 60℃.

A small patch test should be performed 24 hours before waxing in order to make sure you have no adverse reactions to the wax. Even if you may be using the same product every time you wax, and have never had a reaction to it, you should still perform a patch test before waxing. As our bodies go through hormonal changes with time, and because our health status can impact our skin, it may be affected and react differently to the wax. By completing a patch test, it is will make sure that no adverse reactions take place. 

It is important to first check that you don't have any adverse reactions to the selected product. This is done by completing a patch test on a small region of skin 24 hours before waxing (see question "Why do I need to do a patch test every time before I wax?"). If no adverse reaction takes place, there should not be any other contra-indications to usage, unless you suffer from a health condition which would prevent you from doing so. You can also look for products targeting sensitive skin. These are specially formulated for this type of skin. For sensitive skin with fine hair, we recommend the Cold Wax Aloe Vera and Vitamin E (sugar based). This wax washes off with soap and water. For sensitive skin with strong hair, you can try the Lukewarm Wax with Argan Oil. This wax washes off with oil and is formulated to provide salon results. 

Cold wax is formulated with sugar and can be cleaned easily with soap and water . This name is equivalent to "sugar wax". Cold wax generally contains sugar, citric acid and water. This is a wax which requires very little heating. It is applied to the skin with a spatula and removed using cotton strips, pelon strips or waterproof honeycombed strips.  

Lukewarm wax is formulated with pine resin and requires more rigorous cleaning. Equivalent names are "warm wax", "liquid wax", "strip wax". This type of wax requires more time heating the cold wax. It is applied on the skin with a spatula and removed using cotton strips, pelon strips or waterproof honeycombed strips. It can also be found in ready-to-use waxing strip formats. It can be cleaned with all types of oil (olive oil , canola oil, baby oil...). This type of wax is the one most often used by beauticians for waxing large areas of the body (male torso, legs, arms) because this technique is very fast when sufficient experience is acquired.  To clean your surfaces and spatulas, simply use rubbing alcohol. For more extensive cleaning, use a citrus based cleaner. These can be found in the household cleaning products sections in big box stores. 

Hot wax is formulated with pine resin and beeswax. It takes more time to heat than cold wax. It is applied on the skin with a spatula and removed by hand. Once dry, it is no longer sticky as opposed to lukewarm wax. A plaque of wax is applied on the skin with a thicker edge which will be easier to snatch up and pull swiftly. This type of wax is the most often used by beauticians for waxing sensitive areas of the body (face, bikini, underarms). To clean your surfaces and metal spatula, simply use rubbing alcohol. For more extensive cleaning, let the wax dry, scrape off excess and use a citrus-based cleaner to clean leftover residue.

The cleaning required depends on the type of wax used. A cold wax made with sugar simply washes away with water after waxing. This is the waxing method which requires the least amount of cleaning and that is also the easiest to clean in case of accidental spillage. If a large amount is spilled, remove excess as much as possible and then rinse off with water.

Resin-based lukewarm wax (also know as strip wax, or liquid wax) is cleaned with baby oil or oils such as olive or canola. It is a wax that requires a bit more experience in order to reduce the risk of messy spills. It is important during the waxing session to apply a very fine layer of wax on the skin. This will reduce the chance of having sticky plaques left on the skin even after strip removal. If you have a few small sticky residues, simply remove the wax excess by tapping gently with a waxing strip (cotton, pellon or waterproof honeycombed strip). For any leftover, apply a small quantity of oil and rub on skin until the skin becomes soft and silky. In case of accidental spillage on counters, floors or other surfaces, it is recommended to use a citrus based wax cleaner to remove residues. This product can be purchase in the cleaning product section of most retail stores. It is important not to use this cleaning product on the skin. 

Hot wax (also know as hard wax or stripless wax) can be cleaned more easily that lukewarm wax. The residues can also be removed with baby oil, olive oil, or canola oil. If there are a few residues leftover on the skin, simply massage the sticky area with a bit of oil to help dissolve it. In the case of accidental spills, let the wax dry and scratch it to remove most residues. 

Hair Away products are not tested on animal. During the production process of the finished waxes, chemical testing is carried out in order to validate the conformity certain product parameters. Product performance is validated through testing on human subjects only. We are careful in choosing to work with business partners who care about the well being of animals.

Waxing removes the hair and its root successfully; however it does come with some potential side effects that are normal and that can be relieved. The simple process of removing the hair causes physical stress on the skin, thus redness and irritation are common for the first 24 hours after waxing. Following the waxing session, it is recommended to clean well the skin surface with water (after removing all wax residues) and to avoid product application for 24 hours. This includes irritants such as deodorant, antiperspirants, perfume as well as sun exposure. 

Ingrown hair may occur when the hair grows back, as it may stay trapped beneath the skin surface. The best method to prevent ingrown hair is to regularly exfoliate the skin which removes any dead cell layers at the top of the skin, allowing the hair to grow back with less difficulty.

Before every waxing session, it is highly recommended to carry out a patch test 24 hours before waxing the zone that is to be treated. If you encounter an abnormal skin reaction following the patch test, it is recommended to stop using the product. The symptoms of an allergic skin reaction are: irritation, redness, itchiness, swelling, rash, eruptions or hives. In the scenario that you encounter such symptoms following product usage, it is strongly recommended to consult your doctor to evaluate your condition. In the meantime, it is advisable to discontinue using the product.